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Shipping and Delivery

We will process your order for shipping within 1-2 business days after payment is cleared. 

As we ship direct from our worldwide manufacturer & suppliers, it will take between 7 - 21 business days for orders to reach you. You will be notified of your tracking number once the item is shipped.

The entire time frame for order delivery is divided into two aspects:

Processing time: Order verification, quality check and packaging.
All orders are sent to manufacturers for dispatch within 48 hours after the order is placed. The manufacturer and their local courier company process orders, which takes another additional 2-4 days. 

Shipping time:  Mostly refers to the period for items shipped from our warehouse/manufacturer to the destination. This takes anywhere between 5 - 15 business days depending on customs, location, weather and holidays.

Custom Charge:  We will mark the package as gift for our customers.   BUT  duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

How much will customs charges be for my country?

As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.

If you would like to cancel your order, you can do so within 48 hours of your order. Please email us at support@thegamingconsole.com to cancel your order. If the item you want to cancel has been processed or shipped, the order cannot be canceled. 

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